Please send your questions by email in German (preferred) or English! If use any other language, we will not reply! Please do not ask for support by phone!
We do not open any email attachments like zip files. Also we do not open link to WeTransfer or any other hosted pictures. If you want to send us pictures simply attach them open to your email.
Design Restoration Project Support
We will gladly give you all the advice and support you require on your projects. From more than 25 years trading vintage design we have some experience with restoration.
So if you need some help with your project do not hesitate to ask us. If we can, we gladly will help! (Following the provided advice is at your own responsibility!)
We are sorry, but for legal reasons we can not offer any support for electrical problems. Please ask a professional electrician!
1. Please send short emails (German or English)
2. Send pictures for better explain (simply attach them open to your email, we do not open zip files!)
We try to reply every request we get!
Sometimes we do much effort, searching links or give advice, even also if we can’t do business with it, but we try to help.
If you got an answer a short feedback and a “thank you” is much appreciated!
Sometimes we have massive overload of support requests, and it may happen that we forget to reply to one. Please take our apologies in advance!!
If you don’t get reply within 48h (at working days), please do not hesitate to send your request again! If necessary please send some pictures to help to explain.
We also run a facebook group with nearly 10.000 nice, helpful members.
We are always interested in information to share with our customer. So if you have useful information regarding material used for interior design, or if you know a spare parts source, or a manufacturer for a part we don’t stock, please share it with us. If the submission meets our requirements, and we add the part you suggested to our shop, we’ll gladly reward you for your time and effort.
